Refund / Return / Exchange / Love it Policy

We personally believe in our products and enjoy using them on a daily basis however we do understand if you don't love them.

If you are hesitant about a certain product, we STRONGLY encourage you to try a smaller quantity.

These policies only cover first time purchases and any repeat purchases are not subject to these terms.

That being said, if you are unsatisfied at all here are our Refund and Return processes.

REFUND PROCESS:

• If you are not completely satisfied you may return your unused products (3/4th of your total order) for a full refund (minus the return shipping fees) within 30 days of delivery.
• We do ask that you cover the return shipping costs.
• We can purchase the return shipping label on your behalf and deduct the costs from your return OR you may purchase the label yourself and follow our step by step process.
• Please contact us here to begin the process: hello@macromug.com

RETURN PROCESS:

All incoming returns are tracked and anticipated, so before sending a shipment back to us we ask that you contact our customer support team via email asking to return.

If you send items back without contacting someone on our support team this may result in order being lost and then we will be unable to issue you a refund.

Once your request is approved by our support team, please follow the instructions down below.

Please send the remaining portion of your Macro Mugs back, along with the packing slip or a copy of your invoice/confirmation email and write somewhere on the piece of paper “RETURN"
Mail to:
Eat Fork'd LLC
11770-A Metro Parkway
Fort Myers, Florida 33966

After you ship the package, please email us the return tracking number so we can keep track of it and make sure it doesn’t get lost or damaged on the way back.

As soon as your cups have been delivered and cleared by someone on our team we’ll be sure to issue your refund ASAP!

If you no longer have your packing slip or invoice/confirmation email, please include a separate piece of paper with the following information:

-Name
-Account Email
-Order Number
-Note if you are Exchanging or Returning

PACKING ERRORS:

• If we have made a mistake during the packaging of your order (which does happen, we aren't perfect!). Please send us a picture of your order in full to hello@macromug.com
• Once we receive your pictures we'll be sure to confirm that a fulfillment error was made and we'll ship out a replace order ASAP free of charge.